Refund policy

At Trendz, we’re all about happy shopping! If something doesn’t meet your expectations, we’ll make it right—quick and easy.

Can I Return My Order?

You can return products within 3 days if they arrive damaged, defective, or incorrect—just reach out, and we’ll handle it. Some items (personal care, cosmetics, inflatables) are non-returnable unless they arrived damaged. Change of mind? No worries! You can still return eligible items, but a $4 USD return delivery fee applies.

How to Return or Exchange?

Contact us via WhatsApp https://wa.me/+96176879192 or email trendzliban@gmail.com within 3 days of receiving your order. Keep the item unused and in its original packaging (all accessories included). We’ll arrange a pickup or guide you on how to return it.

Refund Process

Once we inspect the returned item, refunds will be processed within 3-5 business days. Cash-on-delivery orders? No problem! Refunds are sent via Whish Money or via the same delivery staff.

Replacements & Exchanges

If your product qualifies for an exchange, a new item will be sent within 8-15 business days.

Electronic items? Our team will inspect them first, and we’ll update you within 7-9 days.

We’re here to make shopping smooth and stress-free! Have more questions? Check our FAQs or Contact Us anytime.