All sales are final, and we do not accept general returns or change-of-mind returns. Exchange requests are accepted only when an item is received damaged, defective, or incorrect. The issue must be reported within 3 calendar days of delivery.

When an item is confirmed to have been delivered damaged, defective, or incorrect, Trendz Mall will arrange the collection and approved exchange without an additional delivery charge.

Exchange requests caused by a change of mind, personal preference, incorrect size selection, or accidental ordering are not accepted.

Estimated delivery times after dispatch are:

Beirut, Mount Lebanon, and North Lebanon: 2–3 business days

South Lebanon: 3–5 business days, subject to regional conditions

Bekaa region: 2–3 business days

Orders are normally processed within 24 hours after confirmation. Delivery times are estimates and may be affected by public holidays, weather, traffic, road conditions, regional disruptions, or periods of high demand.

Same-day or special delivery may be available for selected orders and destinations within the Bekaa region.

The service normally costs between $10 and $40, depending on the destination and requested service. The exact charge will be communicated to and agreed with the customer before the special delivery service is confirmed.

Standard Bekaa delivery remains available for $4.

No. All sales are final, and Trendz Mall does not provide cash refunds, card refunds, coupon refunds, or refunds through other payment methods.

Eligible products may be exchanged only when they are received damaged, defective, or incorrect and the issue is reported within 3 calendar days of delivery.

Yes. Exchanges are accepted only when:

The product was received damaged

The product was received defective

The wrong product was delivered

The issue must be reported within 3 calendar days of receiving the order.

The product must not have been used, altered, repaired, or damaged by the customer. The original packaging should be kept whenever reasonably possible, and all accessories, manuals, parts, gifts, and original contents must be included.

Perfumes, glassware, personal-care products, and other sensitive products are not eligible for change-of-mind exchanges.

However, customers must contact us within 3 calendar days if one of these products is delivered damaged, defective, leaking, broken, or incorrect.

Standard delivery across Lebanon costs $4.

Free delivery is available on orders of $35 or more. Orders weighing more than 15 kg are not eligible for free delivery and may be charged according to their weight, dimensions, and destination.

Bekaa same-day or special delivery costs between $10 and $40. The exact charge is confirmed with the customer before the service is finalized.