Terms of service

Last Updated: 1 May 2025
Governing Law: Lebanese Republic, Beirut Courts

Privacy Policy: https://trendzlb.com/policies/privacy-policy

1. Introduction

By using Trendz Mall L.L.C. (“Trendz,” “we,” “us”), you agree to these Terms. Trendz Mall L.L.C. operates under Lebanese law with headquarters in Chtaura, Bekaa Governorate (Commercial Registration: Pending).

2. Eligibility

  • Users must be 18+ or have guardian consent.
  • Access to the Trendz VIP WhatsApp group (“Trendzone”) is subject to separate terms.

3. Pricing & Payment

  • Currency: All prices are in USD.
  • Payment Methods:
    • Cash on Delivery (COD): Nationwide in Lebanon.
    • No credit/debit card payments accepted.

4. Orders & Delivery

4.1 Order Process

  • Orders are binding once confirmed via WhatsApp/email.

  • Logistics Partner: The Net Global Group (“NET”) (www.thenetglobal.group).

4.2 Delivery

  • Areas Covered: All Lebanese governorates. No international shipping.

  • Timeline: 3-5 business days. Delays due to political instability, protests, or fuel shortages are not our liability.

  • Communication: Delivery updates via WhatsApp or NET driver.

  • Failed Delivery: After 2 attempts, items are held at our hub for 7 days before cancellation.

5. Returns & Refunds

5.1 Return Window

  • 3 Days: From delivery date. Initiate returns via WhatsApp.

  • Non-Returnables: Categories like cosmetics, perfumes, makeup […]

5.2 Refund Process

  • Cash Refund: Via NET delivery agent within 5-7 business days of approval.

  • Conditions: Unused, original packaging, tags intact.

6. User Responsibilities

6.1 Prohibited Actions

  • Reselling: Commercial resale of Trendz products without written consent.

  • Fraud: Bulk orders or misuse of promotions will be reported to the Lebanese Cybercrime Bureau.

6.2 Trendzone VIP Group

  • Participation may grant early access to sales but does not override these Terms.

7. Disclaimers

7.1 Product Accuracy

  • Colors/materials may vary slightly due to screen settings or manufacturing.

7.2 Force Majeure

  • Not liable for delays/cancellations due to:
    • Political instability, strikes, natural disasters.
    • Logistics partner failures.

8. Dispute Resolution

  • Mediation: Trendz will attempt amicable resolution via email/WhatsApp.
  • Legal Action: Disputes unresolved after 30 days must be filed in Beirut Courts.

9. Updates & Contact