Refund Policy
All purchases made through trendzlb.com are final. Trendz Mall does not provide cash refunds, card refunds, or refunds through other payment methods.
Customers should review their order details carefully before completing a purchase.
Eligible Exchanges
Trendz Mall accepts exchange requests only when:
- The product was received damaged.
- The product was received defective.
- The wrong product was delivered.
We do not accept exchanges due to a change of mind, personal preference, incorrect size selection, accidental ordering, or no longer wanting the product.
Reporting an Issue
Damaged, defective, or incorrect products must be reported within 3 calendar days of delivery.
Customers may contact our support team through:
WhatsApp: +961 76 879 192
Our Contact Us page
Customers may be asked to provide clear photographs or videos showing the product, packaging, reported issue, and order information.
Requests submitted after the 3-day period may not be accepted.
Exchange Requirements
To qualify for an exchange:
The product must not have been used, altered, repaired, or damaged by the customer.
The original packaging should be kept whenever reasonably possible.
All accessories, manuals, parts, gifts, and original contents must be included.
The returned product must match the item included in the original order.
Exchange requests may be rejected when the damage results from misuse, accidental damage, incorrect installation, or failure to follow the product instructions.
Perfumes and Glassware
Perfumes and glassware are not eligible for change-of-mind exchanges.
However, customers must contact us within 3 calendar days when a perfume or glassware product is delivered damaged, defective, leaking, broken, or incorrect.
Defective Electronics
Defective electronic products may require inspection before an exchange, repair, or replacement is approved.
The product may be collected and inspected by our team or an authorized service provider. Depending on the issue, the product may be repaired or replaced.
The inspection, repair, and redelivery process normally takes approximately 5–9 working days after the product is collected.
This timeframe may vary depending on the product, the reported issue, replacement-part availability, and supplier servicing requirements.
Exchange Process
Approved exchanges are processed after the original product has been collected and inspected.
Our customer-support team will confirm the collection, inspection, and replacement arrangements with the customer.
Contact Us
For assistance with a damaged, defective, or incorrect product, contact Trendz Mall:
WhatsApp: +961 76 879 192
Customers may also submit a request through our Contact Us page.
