At Trendz, we believe shopping should feel confident, transparent, and fair. While we work hard to deliver every order correctly, we understand that issues may occasionally occur. This policy explains how returns and exchanges are handled in a clear and realistic way, protecting both our customers and our business.

Eligibility for Returns & Exchanges

We accept returns for exchange only strictly in the following cases:

• The item arrived damaged
• The item is defective
• The item received is incorrect

All requests must be submitted within 3 days of receiving your order. Requests made after this period will not be accepted.

Trendz does not offer refunds in cash, via apps, or through any payment method. Approved cases are handled through product exchange only.

Non-Returnable Items

For hygiene, safety, and quality control reasons, the following items are not eligible for return or exchange, unless they arrive damaged or incorrect:

• Cosmetics and personal care products
• Perfumery
• Inflatables
• Selected electronic items

Electronic items are subject to technical inspection before any exchange approval.

How to Request an Exchange

To request an exchange, please contact us within 3 days of delivery through one of the following channels:

• WhatsApp: +961 76 879 192
• Email: trendzliban@gmail.com

Please provide:

• Your order number
• Clear photos or videos showing the issue

Items must be:

• Unused
• In original packaging
• With all accessories and parts included

Once your request is reviewed, our team will guide you through the next steps or arrange a pickup when applicable.

Inspection & Processing Timelines

• Standard exchange processing: up to 7 business days
• Electronic item inspection: up to 2 weeks
• Re-delivery of approved exchanges: up to 7 business days

Timelines may vary depending on item type and delivery partner availability.

Bonus Discounts

If the issue is confirmed to be caused by Trendz (such as receiving the wrong item or a verified defect), we may offer a bonus discount as a goodwill gesture when processing your exchange.

Delivery Transparency

We operate within Lebanon’s current delivery infrastructure, which is still developing. While the country is geographically small, delivery timelines may not always match same-day or next-day standards seen in other regions.

We actively work with local delivery partners to improve speed and reliability and appreciate your understanding as logistics services continue to progress.

Our Commitment to You

We are committed to:

• Clear and honest communication
• Fair evaluation of all valid cases
• Continuous improvement of service and delivery experience

Trendz reserves the right to refuse any exchange request that does not meet the conditions outlined in this policy.