Refund Policy
At Trendz Mall, all sales are final. We do not offer refunds on any purchases made through our online store, trendzlb.com.
No Refunds : Once an order has been placed and payment confirmed, we are unable to process any refund requests. We encourage all customers to review their orders carefully before completing their purchase.
Non-Eligible Items : The following items are strictly non-refundable and non-exchangeable under any circumstances:
Perfumes
Glassware
Exchanges Only : While we do not offer refunds, we do accept exchanges for eligible items in the following cases:
The item was received defective or damaged.
The wrong item was delivered.
Exchange requests must be submitted within 3 days of receipt by contacting our customer care team through our website contact page or via WhatsApp.
Defective Electronics : For defective electronic items, the product will be collected, inspected, and repaired before being resent. This process typically takes 5–9 working days.
Exchange Requirements :
Items must be returned unused and in their original packaging.
All accessories and original contents must be included.