Return and Exchange Policy

At Trendz Mall, we aim to ensure that every order is delivered correctly and in good condition.

Refunds

All sales are final. Trendz Mall does not provide cash refunds, card refunds, or refunds through other payment methods.

We accept exchange requests only when an item is received:

• Damaged

• Defective

• Incorrect

We do not accept exchanges because of a change of mind, personal preference, incorrect size selection, or accidental ordering.

Reporting an Issue

Customers must report damaged, defective, or incorrect items within 3 calendar days of receiving the order.

Requests can be submitted through WhatsApp at +961 76 879 192 or through our Contact Us page.

Customers may be asked to provide clear photographs or videos showing:

• The product

• The reported issue

• The product packaging

• The order information

Requests submitted after the 3-day period may not be accepted.

Exchange Requirements

To qualify for an exchange:

• The product must not have been used, damaged, altered, or repaired by the customer.

• The original packaging should be kept whenever reasonably possible.

• All accessories, manuals, parts, gifts, and original contents must be included.

• The item must match the product included in the original order.

An exchange request may be rejected if the product has been damaged through misuse, incorrect installation, accidental damage, or failure to follow the product instructions.

Damaged or Incorrect Items

When an item is confirmed to have arrived damaged, defective, or incorrect, Trendz Mall will arrange the collection and replacement without an additional delivery charge.

The replacement will normally be the same product, subject to availability. If the same product is unavailable, the customer may select another available product of equal value.

Defective Electronics

Defective electronic products may require inspection before a resolution is approved.

Depending on the nature of the issue, the product may be repaired or replaced. The inspection, repair, and redelivery process normally takes approximately 5–9 working days after the item is collected.

This timeframe may vary depending on the product, the reported issue, replacement-part availability, and supplier servicing requirements.

Perfumes, Glassware, and Sensitive Products

Perfumes, glassware, personal-care products, and other sensitive products are not eligible for change-of-mind exchanges.

However, customers must still contact us within 3 calendar days if one of these products is delivered damaged, defective, leaking, broken, or incorrect.

Exchange Processing

Approved exchanges are processed after the original item has been collected and inspected.

Replacement delivery normally takes approximately 5–9 working days from the date the original item is collected. Delays may occur when inspection, repair, supplier assistance, or replacement stock is required.

Contact Us

For return or exchange assistance, contact Trendz Mall:

WhatsApp: +961 76 879 192

You may also submit a request through our Contact Us page.