Welcome to Trendz! By using our website or purchasing from our showroom, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase.
1. About Us
Trendz operates a physical showroom located in Zahle, Lebanon, in the Bekaa Valley. We offer a wide selection of products exclusively to customers in Lebanon and do not currently provide international shipping.
2. Placing an Order
Customers can place orders without creating an account.
It is your responsibility to ensure that all details provided during checkout, including your delivery address and contact information, are accurate.
If incorrect or incomplete details are provided, our customer-service team or delivery partner may attempt to contact you through WhatsApp or by phone to confirm the delivery information.
Orders may be delayed or cancelled if we are unable to reach you for the necessary confirmation.
3. Payment Terms
Payments are accepted in USD through Cash on Delivery (COD) only.
Currently, we do not support other payment methods or currencies.
There are no limitations on the order value unless explicitly stated for specific products or promotions.
4. Delivery Policy
Orders are normally processed within 24 hours after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Estimated delivery times after dispatch are:
Beirut, Mount Lebanon, and North Lebanon: 2–3 business days
South Lebanon: 3–5 business days, subject to regional conditions
Bekaa region: 1–3 business days
Bekaa same-day or special delivery: Available for selected destinations and orders
Delivery timeframes are estimates and may be affected by weather, traffic, road conditions, regional disruptions, public holidays, high-demand periods, or circumstances outside our reasonable control.
Bekaa same-day or special delivery is optional and may cost between $10 and $40, depending on the destination and requested service. The exact delivery charge will be communicated to and agreed with the customer before the service is confirmed.
For complete delivery fees, conditions, and regional information, please review our Shipping Policy.
5. Returns, Refunds, and Exchanges
All sales are final. Trendz does not provide cash refunds, card refunds, or refunds through other payment methods.
Exchange requests are accepted only when an item is received:
Damaged
Defective
Incorrect
We do not accept exchanges because of a change of mind, personal preference, incorrect size selection, accidental ordering, or no longer wanting the product.
Customers must report damaged, defective, or incorrect items within 3 calendar days of receiving the order.
Items must not have been used, altered, repaired, or damaged by the customer. The original packaging should be kept whenever reasonably possible, and all accessories, manuals, parts, gifts, and original contents must be included.
Approved exchanges are processed after the original item has been collected and inspected.
Defective electronic products may require inspection, repair, or replacement. The inspection, repair, and redelivery process normally takes approximately 5–9 working days after the item is collected.
For complete eligibility requirements and exchange procedures, please review our Return and Exchange Policy.
6. Pricing and Stock Availability
Prices are subject to change without prior notice due to factors such as market conditions, promotions, supplier changes, or human error.
We make reasonable efforts to keep product prices and availability accurate and up to date.
An item may occasionally become unavailable after an order is submitted. In such cases, our customer-service team will contact you before dispatch to explain the available alternatives.
If a pricing or product-information error affects an existing order, we will contact you before processing or dispatching the order.
7. User Conduct
Customers are prohibited from copying or using product images, descriptions, website content, or other materials for commercial or promotional purposes without our prior consent.
Fraudulent orders, spamming, unlawful activity, or misuse of the platform may result in order cancellation, restriction of access, or legal action where appropriate.
8. Intellectual Property
Images, descriptions, trademarks, brand names, and other materials displayed on our platform may belong to Trendz or their respective third-party owners and suppliers.
Use, reproduction, distribution, or commercial exploitation of such content without prior permission is strictly prohibited.
Collaboration with other platforms, brands, and suppliers for marketing and content creation may form part of our strategy to enhance the shopping experience.
9. Liability
Trendz is not responsible for delays caused by circumstances outside its reasonable control, including disruptions involving third-party delivery services, weather, road conditions, or regional events.
However, we are committed to assisting customers and coordinating with the relevant delivery partner to resolve delivery issues whenever reasonably possible.
For approved exchanges resulting from damaged, defective, incorrect, or delivery-affected products, we will follow the process described in our Return and Exchange Policy.
Nothing in these Terms limits any rights or obligations that cannot legally be excluded under applicable Lebanese law.
10. Updates to These Terms
Trendz reserves the right to modify these Terms and Conditions when necessary.
Any updated version will be published on this page. Continued use of our website or services after changes are published constitutes acceptance of the updated Terms.
For questions regarding these Terms, please contact us:
