الشحن
Shipping and Delivery Policy
Trendz Mall delivers orders across all regions in Lebanon.
Delivery Coverage
We deliver nationwide, including:
Beirut, Mount Lebanon, North Lebanon, the Bekaa region, and South Lebanon.
We do not currently offer international shipping.
Please note that deliveries to some areas in South Lebanon may experience delays or temporary service restrictions due to regional conditions. Our team will inform the customer before dispatch if delivery is unavailable or delayed.
Order Processing
Orders are processed within 24 hours of confirmation.
Orders placed on Sundays or public holidays are processed on the next working day.
Our customer service team remains available during weekends and holidays to assist customers and coordinate deliveries.
Delivery Timeframes
Estimated delivery times after dispatch:
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Beirut, Mount Lebanon & North Lebanon: 2–3 business days
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South Lebanon: 3–5 business days (subject to regional conditions)
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Bekaa Region: 2–3 business days or same-day delivery (where available, special service)
Delivery times are estimates and may be affected by weather, traffic, regional disruptions, or peak demand periods.
Shipping Fees
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Standard nationwide delivery (Beirut, Mount Lebanon, North, South): $4.00
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Bekaa Region standard delivery: $4.00
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Bekaa same-day or special delivery (optional): $10–$40, depending on the destination and requested service. The exact charge will be communicated to and agreed with the customer before the same-day or special delivery service is confirmed. Standard Bekaa delivery remains available for $4.
Free delivery is available on orders of $35 or more.
Note: Orders exceeding 15 kg are not eligible for free delivery and will be charged based on actual weight.
Delivery Partners
We work with trusted delivery partners:
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Vengo Delivery – Nationwide standard shipments
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Tracking available
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Bekaa Delivery – Bekaa region orders
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Support-based tracking (updates provided by our team)
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Order Tracking
Customers using Vengo Delivery will receive tracking updates.
Customers using Bekaa Delivery may not receive automated tracking, but our support team can provide available delivery-status updates upon request.
Failed Deliveries
If a delivery attempt is unsuccessful, a second attempt will be made.
If delivery cannot be completed within 7 days and no alternative arrangement is made, the order may be cancelled.
Customers may request delivery to an alternative address or contact person by coordinating with our team.
Damaged or Incorrect Items During Delivery
If an item arrives damaged or incorrect due to a shipping issue, Trendz Mall will arrange a free exchange.
In such cases, return and replacement shipping costs are covered.
Customers must report the issue within 3 calendar days of receiving the order.
Delivery Information Responsibility
Customers are responsible for providing accurate:
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Full name
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Phone number
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Delivery address
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City and region
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Nearby landmark (if needed)